Privacy Policy

Privacy Policy

Last Updated: 21/12/2025

This Privacy Policy explains how Jivara Ventures LLP, operating its brand “The Furnish Lab (TFL)”, collects, uses, discloses and protects your personal information when you visit or use our website www.thefurnishlab.com or otherwise interact with us.

By accessing or using the Website, you agree to this Privacy Policy and consent to the processing of your personal data in accordance with applicable Indian laws, including the Digital Personal Data Protection Act, 2023 and the Digital Personal Data Protection Rules, 2025 (together, the “DPDP Law”), the Information Technology Act, 2000 and related rules.

1. Who We Are

  • Legal Entity: Jivara Ventures LLP

  • Brand / Trading Name: The Furnish Lab (TFL)

  • Registered Office: 3/20A, 1st floor, Kirti nagar Industrial area, New Delhi – 110015

  • Email: jivaraventures@gmail.com

  • Phone: [+91-9990911443]

For the purposes of the DPDP Law, Jivara Ventures LLP is the Data Fiduciary for personal data collected through this Website.

2. What Personal Data We Collect

Depending on how you use the Website, we may collect the following categories of personal data:

  1. Identity Data

    • Name, company name, designation and similar identifiers that you provide in forms or communications.

  2. Contact Data

    • Email address, phone number, city, postal address and pin code.

  3. Business / Project Data

    • Information about your projects, type of furniture or interior solutions required, budgets, timelines and any other information you voluntarily provide in enquiry or quote forms.

  4. Usage and Technical Data

    • IP address, browser type, device identifiers, operating system, pages visited, time and date of visits, referring URLs and other analytics data collected via cookies and similar technologies.

  5. Marketing and Communication Data

    • Your preferences regarding receiving marketing communications, newsletters and promotional content from us.

We do not intentionally collect sensitive personal data (such as financial account credentials, health information, biometric identifiers, government‑issued IDs, etc.) through the Website and request that you avoid sharing such data in free‑text fields.

3. How We Collect Your Data

We collect personal data in the following ways:

  1. Data You Provide Directly

    • When you fill out “Contact Us”, “Request a Quote” or similar forms on the Website.

    • When you communicate with us via email, phone, messaging apps or social media.

  2. Data Collected Automatically

    • Through cookies, web beacons, tags and similar technologies when you browse or interact with the Website.

    • Through third‑party analytics tools (for example, Google Analytics or similar services) that provide aggregated usage statistics.

  3. Data from Third Parties

    • From business partners, service providers, marketplaces or public sources (e.g., professional directories, social media profiles) where permitted by law.

4. Legal Basis and Purposes of Processing

Where required by the DPDP Law, we process your personal data based on one or more of the following grounds: your consent, performance of a contract, compliance with a legal obligation and our legitimate business interests that do not override your rights.

We use your personal data for the following purposes:

  1. To respond to your enquiries, provide quotations and communicate about your projects or orders.

  2. To provide, customise and improve our furniture and interior solutions, including design, manufacturing and installation services.

  3. To operate, administer, secure and enhance the Website, including troubleshooting, analytics, testing and research.

  4. To send you service‑related communications, such as order updates, appointment confirmations or important notices.

  5. To send you marketing communications, newsletters and offers, in accordance with your preferences and applicable consent requirements.

  6. To comply with applicable laws, regulations, legal processes or enforceable governmental requests.

  7. To detect, prevent and investigate fraud, abuse, security incidents and other harmful activities.

5. Cookies and Tracking Technologies

The Website may use cookies and similar technologies to:

  • Recognise you and remember your preferences.

  • Understand how you use the Website and improve performance, content and user experience.

  • Enhance security and prevent fraudulent or suspicious activity.

Where required, we will obtain your consent for non‑essential cookies via a cookie banner or settings panel, and provide options to manage or withdraw your cookie preferences.

You can also modify your browser settings to block or delete cookies; however, some features of the Website may not function properly if you do so.

6. How We Share Your Personal Data

We do not sell your personal data.
We may share your personal data with the following categories of recipients strictly for the purposes described in this Policy:

  1. Service Providers (Data Processors)

    • IT hosting providers, Website maintenance vendors, analytics providers, email and SMS platforms, marketing tools and other vendors who process data on our behalf under appropriate contractual safeguards.

  2. Business Partners and Sub‑Contractors

    • Logistics companies, installation teams, design collaborators and other partners who require your contact or project details to execute projects or deliver services.

  3. Professional Advisors

    • Lawyers, auditors, accountants, consultants and insurers as necessary for legitimate business and legal purposes.

  4. Government Authorities and Law Enforcement

    • When required by law, regulation, legal process or in response to valid requests by public authorities.

When we share data with third parties, we require them to implement appropriate privacy and security measures and to process your data only for the specified purposes.

7. International Transfers

Some of our service providers or systems may be located outside India, which may result in transfer of your personal data to other jurisdictions.

Where such transfers occur, we will ensure compliance with applicable DPDP Rules and use appropriate safeguards, such as contractual protections and technical measures, as required by law.

8. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes described in this Policy or as required by law.

In general:

  • Contact and enquiry data is retained for, 3 years from the date of last interaction, or longer if necessary for legal or contractual obligations.

  • Technical and analytics data is retained for 12–24 months, unless a longer period is required for security or legal purposes.

After the applicable retention period, we will delete or anonymise your personal data in a secure manner, in accordance with our internal policies and the DPDP Law.

9. Your Rights as a Data Principal

Subject to conditions and exceptions under the DPDP Law, you may have the following rights regarding your personal data:

  1. Right to Access

    • To obtain a summary of your personal data that we process and information on how it is used.

  2. Right to Correction and Updating

    • To request correction, completion or updating of inaccurate or incomplete personal data.

  3. Right to Erasure

    • To request deletion of your personal data when it is no longer required for the purpose for which it was collected, when consent is withdrawn or when required by law.

  4. Right to Withdraw Consent

    • To withdraw consent at any time where processing is based on consent, without affecting the lawfulness of processing prior to withdrawal.

  5. Right to Grievance Redressal and Complaint

    • To raise a complaint with our Grievance Officer and, if unsatisfied, approach the Data Protection Board of India in accordance with applicable rules.

To exercise these rights, please contact us using the details in the “Contact Us and Grievance Officer” section below. We may need to verify your identity before processing your request.

10. Children’s Privacy

The Website and our services are intended for adults and business users and are not directed at children.
We do not knowingly collect personal data of children (as defined under applicable Indian law) without verifiable consent from a parent or lawful guardian.

If you believe that a child has provided personal data to us through the Website, please contact us so that we can take appropriate steps to delete such data where required by law.

11. Data Security

We use reasonable and appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or destruction.

These measures may include:

  • Access controls and authentication mechanisms.

  • Secure servers, firewalls and encryption where appropriate.

  • Regular monitoring, logging, backup and incident response procedures.

However, no method of transmission over the internet or electronic storage is completely secure; therefore, we cannot guarantee absolute security of your data.

In case of a personal data breach likely to cause significant harm, we will comply with applicable DPDP notification requirements, including informing the competent authority and affected individuals where required.

12. Third‑Party Websites and Services

The Website may contain links to third‑party websites, plug‑ins or services that are not operated or controlled by us.
We are not responsible for the privacy practices, content or security of such third‑party sites and encourage you to review their privacy policies before providing any personal data.

13. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of India, including:

  • Digital Personal Data Protection Act, 2023 and DPDP Rules, 2025

  • Information Technology Act, 2000 and applicable rules

  • Indian Contract Act, 1872 and any other applicable laws of India

Any disputes arising out of or relating to this Policy shall be subject to the exclusive jurisdiction of the courts at [New Delhi, India], subject to applicable law.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies or legal requirements.

  • The “Last Updated” date at the top of this page indicates when this Policy was last revised.

  • Your continued use of the Website after any changes are posted will signify your acceptance of the updated Policy, where permitted by law.

15. Contact Us and Grievance Officer

If you have any questions, concerns or requests regarding this Privacy Policy or your personal data, please contact:

Entity: Jivara Ventures LLP (The Furnish Lab / TFL)
Email: jivaraventures@gmail.com
Phone: +91- 9990911443

The Grievance Officer will acknowledge and respond to your grievance within the timelines prescribed under applicable law.